Overview, client’s needs, and challenges:
Our client, a well-known consultancy in the London Market Insurance was commissioned by the end client, an international leading insurance market to help define the MAT strategy and manage testing. ARUVI partnered with the client in defining and delivering these testing neds.
The project’s objective was to automate the changes to post-bind processes required to ensure the continuity of premiums and claims processing post Brexit.
A test strategy needed to be defined, a robust test plan had to be created, testing executed and managed day-to-day, involving several brokers and carriers. The strategy and plan had to be approved by the multi-layer governance at end client’s as well as the market participants. The broker and carrier participants for MAT had to be appropriately chosen to ensure business coverage.
ARUVI’s Solution:
With a clear understanding of MAT objectives, ARUVI defined the test strategy to be followed and conducted workshops with project SMEs, market participants and relevant stakeholders. We managed the expectations of market participants effectively through clear communication of the test process, their roles, effort required, and the objectives. Success criteria of MAT was pre-defined and ratified with the end client, market participants and the service partner. ARUVI conducted daily stand-ups, defect triage meetings and weekly progress update meetings to provide up to date information to the participants and stakeholders. On successfully fulfilling the pre-defined success criteria, we led the sign-off of market participants and governance forums.
Outcome and Benefits:
Being an independent party between the market participants and service partner, ARUVI’s MAT strategy set clear expectations with all participants involved in MAT. ARUVI led an improved and efficient market/service partner testing relationship and a smoother experience for the market testing participants. Regular transparent communication on progress, issues, and potential risks, enabled the market participants to gain confidence on the quality of the solution delivered.